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  Interstellar Sounds :: Info

  Terms and conditions
Ordering is easy

Acceptance of order

 

By submitting an order for products listed on our website you are making an offer to purchase those products. The order becomes accepted and the contract formed as soon as you receive an email confirming that your order is being processed according to your delivery instructions and once full payment has been received.

 

 

Availability

 

Please note that whilst we endeavour to keep the website as accurate and up to date as possible, we cannot guarantee that all items shown as in stock will be as such at the time of ordering.  In the unlikely instance that an item you ordered is unavailable, you will be notified by email and given the option of awaiting backorder of the product, or sending any other items that make up your order, as complete. Any due refund will be processed immediately.

 

 

Delivery

 

All orders are shipped as soon as possible once full payment has cleared, typically within 1-2 days. You will then receive an email to confirm that your order has been successfully completed and dispatched according to your delivery instructions. Please allow adequate time to receive your order; for UK customers this is typically 3-5 working days and approximately 1-2 weeks for overseas delivery, depending on the location and method of shipping. Whilst we endeavour to ensure the timely delivery of your order, please note that we are unable to guarantee specific dispatch or delivery dates unless specifically stated.

 

You should notify us by email if you do not receive your order within a reasonable time. Most postal organizations operate within a delivery timeframe and will only consider an item lost once this period has fully elapsed. If after this period your order has still not been delivered, we will then of course be in a position to issue and dispatch replacement items.

 

 

Special note for international customers

 

Interstellar Sounds are not responsible for any import duties, customs or sales taxes, or any other additional fees that your package may incur upon arrival in your country. If you are unsure as to whether your package may be subject to these or similar charges, you are advised to contact your national customs office for more information.

 

 

Cancellation

 

You may cancel or alter your order at any time prior to dispatch by sending email notification to sales@interstellarsounds.com

 

Please note that all publications, audio and video recordings are supplied on a firm sale basis and that we are unable to exchange or refund unsealed items. Sealed media and items of clothing may be cancelled up to 7 days upon receipt of your order. Any items to be returned must be sealed as supplied with all packaging and labels fully intact and in as new condition, or in the case of clothing items, these must be unwashed and unworn.

 

When returning cancelled items all return shipping costs shall be incurred by the customer. For overseas customers this may include additional import taxes or duties.

 

Please be sure to contact us for authorization before returning any items, or if there are any problems with your order. Returned goods will be accepted for refund or exchange by prior arrangement only. It is the customer's sole responsibility to ensure that any returned items are packaged and mailed securely. You are therefore advised to obtain a "proof of posting" receipt from your post office, as this may be required to make a claim in the event of any item becoming lost or damaged. Interstellar Sounds cannot accept responsibility for items lost or damaged whilst on their return.

 

Refunds for cancelled items will be processed as soon as possible and credited within 30 days maximum.

 

 

Returns

 

Should you receive an incorrect, incomplete or defective item, please notify us within 7 days of receipt by sending an email to sales@interstellarsounds.com detailing the problem. We may ask you to return the defective or incorrect item. In this instance the return shipping cost incurred by the customer will be refunded (usually up to a value no higher than the original shipping amount) and if we need to dispatch a replacement item this will be undertaken at our expense.

 

Please be sure to contact us for authorization before returning any items, or if there are any other problems with your order. Returned goods will be accepted for refund or exchange by prior arrangement only. It is the customer's sole responsibility to ensure that any returned items are packaged and mailed securely. You are therefore advised to obtain a "proof of posting" receipt from your post office, as this may be required to make a claim in the event of any item becoming lost or damaged. Interstellar Sounds cannot accept responsibility for items lost or damaged whilst on their return.

 

 

Privacy and security

 

We use SSL encryption (2048 bit industry standard) to ensure that your personal and order information is transmitted safely and securely between your computer system and our server. Any information you provide will be used solely by us for the purpose of processing your order or supplying requested updates and will not be disclosed under any circumstances to any third party.

 

Please contact us with any questions that you may have.

 

 

Disclaimer

 

Whilst we endeavour to ensure the information contained within this website is accurate, current and complete, we make no warranties as such. In addition, no representations or warranties are made as to the suitability for any specific purpose of any such information, graphics or available downloads, or that the software or the server that makes any of these available are free from viruses or other harmful or malicious elements.

 

Interstellar Sounds does not accept liability for any errors and omissions and reserve the right to change descriptions and prices of listed products without notice.

 

In the event that you order an item and the price listed on the webstore is incorrect for any reason, we will contact you as soon as possible to notify you of the correct price and request as to whether you wish your order to be processed at the correct price. We shall be under no obligation to fulfill an order for a product that is listed at an incorrect price.

 

We shall not be liable for any indirect or consequential loss as a result of, but not exclusive to, delayed or failed delivery of products, or the inability to deliver products you have ordered for reasons beyond our control. We reserve the right to decline any order at our discretion.

 

We reserve the right to review and make changes to these terms and conditions at any time without notice.

 

 

Contact

 

All mail should be addressed to:

 

Interstellar Sounds

PO Box 7727

Leicester

LE1 6UH

UK

 

email: sales@interstellarsounds.com

 

If you have any questions or comments, or there are other products or titles you would like to see us stock then please drop us an email.

 

Thank you


 

 
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We accept:   Interstellar Sounds, PO Box 7727, Leicester, LE1 6UH, United Kingdom

Copyright © 2006-2017 Interstellar Sounds